Frequently Asked Questions
Everything you need to know about shopping with PRIVATE.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain limited-edition releases may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our silhouettes often feature a signature oversized fit; we recommend sizing down if you prefer a more tailored look.
Do you ship internationally?
Yes, PRIVATE ships to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my PRIVATE garments?
To maintain the quality of our premium fabrics, we recommend washing items inside out on a cold cycle and hanging them to dry. Avoid high heat to prevent shrinkage.