Returns & Exchanges
At PRIVATE, we prioritize your satisfaction and offer a seamless return process for all unworn items within 30 days of delivery. Our goal is to ensure your wardrobe fits your lifestyle perfectly, backed by our commitment to premium service.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed once the inspection is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing